Online Policies

Craftsmanship and design are essential values for a jeweler and Valentina’s mission is to incorporate these qualities to create joy for the wearer.

 

RETURN POLICY

Should you be unsatisfied with your purchase, a full merchandise refund will be given if the item is returned within 7 days of receiving your order. To be eligible for a refund, your item must be unused and in its original packaging.

Please email us at v@valentinavale.com for a return authorizations code. Customer is responsible for return shipping, please insure your package for the price of the items being retuned and ship it via a trackable method with a signature required. We are not responsible for packages that are damaged or lost.

Upon receipt of your return, the item will be inspected and the return will be processed. Credit will be issued in the same form of payment minus the cost of shipping. Please allow up to 30 business days after receipt of your return for credit to be issued.

Custom designs, special orders or sale items are not eligible for a refund or exchange.

 

SHIPPING POLICY

Please allow 7 - 10 business days to process and ship. All orders will ship from  Austin, Texas. Once your order is ready to ship you will receive an email notification with your tracking number. All orders are shipped USPS with signature required. Please ensure that someone at least 18 years of age is available to sign for the package.

Customer will be notified by email should an item is unavailable or out-of-stock.

 

REPAIRS

Our pieces are designed to be treasured, but as with all fine jewelry they should be treated with care. If your jewelry needs to be serviced or repaired, please contact us v@valentinavale.com and we’ll be happy to provide you with a repair estimate.

However, please note that jewelry will be automatically excluded from this coverage if it has been worked on by an outside jeweler or if it is outside the general acceptance of normal wear and tear.

 

CARE FOR YOUR JEWELRY

To remove any buildup of dirt without being too abrasive or damaging the texture of our pieces. Soak your jewelry in warm soapy water for a few minutes before rubbing it gently with a soft toothbrush.